Leave your feedback Share Copy URL https://mypepack.gophersport.com/video/?vid=I4mnNDphvtD Email Facebook Twitter LinkedIn Pinterest Tumblr Share on Facebook Share on Twitter The things that matter more than experience: propertymanagement hiringstrategy businessgrowth [LUW8BaIzCiQ] Health Updated on August 07, 2026 EDT — Published on August 07, 2026 EDT After hiring thousands of people in hospitality, I’ve learned that a résumé tells you almost nothing about how someone will actually perform on the job. Here’s what I look for instead: 1. Do they notice things? Attention to detail and awareness can't be taught. 2. How do they treat people? Especially those who can't do anything for them. 3. Do they take ownership? Or do they just narrate why something wasn't their fault? 4. Would I want them beside me on a hard day? 5. Do they care when no one's watching? Skills can be taught. Standards can't. Some of the most "qualified" candidates couldn't be trusted with a guest, while others with zero experience walked in with everything that truly mattered. Hire for character. Train the rest. Follow @SteveSchwab1 for more hospitality and leadership insights. vKbCUHYJnVs PlwEqlzfrtj BLvakNtZ6xX 7uEDC62iktq UI6H2GWyltR XdeuejL9dJm 0gIqSG07qsb Cs9mrUtb36V
After hiring thousands of people in hospitality, I’ve learned that a résumé tells you almost nothing about how someone will actually perform on the job. Here’s what I look for instead: 1. Do they notice things? Attention to detail and awareness can't be taught. 2. How do they treat people? Especially those who can't do anything for them. 3. Do they take ownership? Or do they just narrate why something wasn't their fault? 4. Would I want them beside me on a hard day? 5. Do they care when no one's watching? Skills can be taught. Standards can't. Some of the most "qualified" candidates couldn't be trusted with a guest, while others with zero experience walked in with everything that truly mattered. Hire for character. Train the rest. Follow @SteveSchwab1 for more hospitality and leadership insights. vKbCUHYJnVs PlwEqlzfrtj BLvakNtZ6xX 7uEDC62iktq UI6H2GWyltR XdeuejL9dJm 0gIqSG07qsb Cs9mrUtb36V